Frequently Asked Questions

What is the SAG-AFTRA Foundation?

Founded in 1985, the SAG-AFTRA Foundation is an educational, humanitarian and philanthropic national nonprofit organization.

The SAG-AFTRA Foundation provides vital assistance and educational programming to the professionals of SAG-AFTRA while serving the public at large through its signature children's literacy programs.

Our programs reflect the concerns and interests of SAG-AFTRA members as well as their desire to give back to their communities. The SAG-AFTRA Foundation is independent from SAG-AFTRA but offers substantive services to fully paid-up, active SAG-AFTRA members, free of charge. The SAG-AFTRA Foundation relies solely on the support from grants, corporate sponsorships and individual contributions to maintain our programs and create new ones.

Who may attend Foundation programs?

SAG-AFTRA Foundation programs are open to SAG-AFTRA and Actors Equity Association (AEA) members unless otherwise specified.  Members must be paid-up and in good standing. You must make a reservation and present your current SAG-AFTRA or AEA card at check-in.

Please note that Casting Access, Classes and Voiceover Lab guidelines differ from those of other SAG-AFTRA Foundation programs. Please refer to the program rules of these programs for further details.

How do I sign up to receive email notices from the Foundation?

Log into our site and click on the link called "MY ACCOUNT SETTINGS" on your member dashboard. Towards the bottom of the page you will see a section called "Email Notices" where you will be able to select which email lists you would like to receive.

How do I change my e-mail address with the Foundation?

Log into our site and click on the link called "MY ACCOUNT SETTINGS" on your member dashboard.  Erase your own email address and enter your new one.  After saving your profile, you will continue to see your old email address listed on your profile until you verify your new email address by clicking the link inside of the confirmation email you receive.  

I lost or never received my confirmation email after creating a new account?

You can request a new confirmation email here

Where can I read the Terms of Use and Privacy Policy?

You can read the Terms of Use by clicking here.

I am a SAG-AFTRA member but I cannot log in to the Foundation site.

The SAG-AFTRA Foundation is a separate organization from SAG-AFTRA and our website is not linked with SAG-AFTRA's website. If you have not previously registered on our website, you will need to register here.

I'm having problems logging in or I can't remember my password. What do I do?

If you have registered previously and are having trouble logging in please click on Forgot password, in the log in area, to request a password reset email.  It will ask you to enter your email address but please do this process only one time and then wait to receive the Password Reset email.  It may take up to 15 minutes.  You will then receive an email that will include a link to "Change my password." When you click on the link it will open a new page where you will need to choose a new password and enter it twice. 

If you receive an "Invalid Security Token" message while resetting your password, please request a new forgot password email.  The "Invalid Security Token" message indicates that either the forgot password email that you used to reset your password has expired, or that the forgot password email you used is no longer the most recently requested forgot password email, which may be the case if you have submitted multiple requests to reset your password.

If you continue to have trouble please send an email to webmaster@sagaftra.foundation.

When I click on Forgot password and enter my email address it says my email is not recognized. Why?

The email address you are entering does not match the one in your record. Do you have another email address you may have used on our site? If you continue to have trouble please send an email to webmaster@sagaftra.foundation and we can update your email address for you.

I’m on my “MY ACCOUNT SETTINGS” page and when I hit submit it says my ID is not valid. Why?

You likely do not have the required number of digits in the ID Number field. Please make sure that all 8 digits of your SAG-AFTRA or all 5 of  your EQUITY ID are entered.

How do I register a guest for a program?

When you make a reservation for yourself you will be given the option of adding a guest (when guests are allowed).  If you know your guest is no longer able to come with you to a program, please use the "Remove Guest" button to cancel the seat for your guest so that someone else may be able to attend.

How can I tell if I registered to bring a guest to a program? 

On the "MY UPCOMING PROGRAMS" page, you can click on the green "RSVPed" link next located beside the "Details" button or if you are on the Details page for an program, you can click the green "RSVPed" link beneath the Program Rules.  Now that you are on the Registration page for the program, you will see "How many guests would you like to bring? (not including yourself)" with a drop down box indicating the number of guests you are currently registered to bring.  

If you know that your guest is no longer able to attend, please change this number to zero and click the "SAVE # OF GUESTS" button at the bottom of the page.

How do I find out what upcoming programs I've registered for?

To see what you have registered for please log into our website. Once you are logged in you will see a list of options on your "MY ACCOUNT" dashboard.  Click on "MY UPCOMING PROGRAMS" for a list of programs that you are signed up for.

How do I add a guest to a program if I have already registered?

Please log in and click on "MY UPCOMING PROGRAMS" on your dashboard.  Find the program you want to add a guest for and click on the "ADD GUEST" button below the name of the program.  If the program is full or guests are not allowed you will not be given the option of adding a guest.

How do I request disability accommodation including an American Sign Language Interpreter?

For information on requesting disability accommodation including an American Sign Language Interpreter, please email rsvp@sagaftra.foundation for LA programs or nyrsvp@sagaftra.foundation for NY programs, with a minimum of three business days’ notice.

How do I check my program registration status (RSVP vs. Waitlist)?

Please log in and click on "MY UPCOMING PROGRAMS" on your dashboard.  Below the name of the program, the green text will either say RSVPed or Waitlist.  

If you are on the waitlist, you may be moved over to the RSVP list as space in the program becomes available.  If you know that you are no longer able to attend a program, please cancel your RSVP to avoid being moved over to the RSVP list and possibly missing the program.

I am waitlisted for a program. What does that mean?

Prior to a program, as we receive RSVP cancellations, waitlist members will be moved to the RSVP list in the order they signed up. If you are moved to the RSVP list you will be notified via email (by midnight prior to the day of the program). You may also check your status at any time by logging into our website and clicking on "MY UPCOMING PROGRAMS."

For Conversations, The Business and Voiceover Lab programs:
If you are on the waiting list and a spot opens up you will be moved to the RSVP list and notified via email (by midnight prior to the day of the program). You may also check your status at any time by logging into our website. By signing up for the waiting list you are telling us that you want to attend the program so if that changes please cancel your waitlist reservation. If you are still on the waiting list the day of a program you are welcome to show up to see if space is available. You WILL NOT be recorded as a no-show if you are still on the waiting list and do not attend or if you show up and do not get in.

For Casting Access programs:
The waitlist is NOT admitted at the program.

What is Frequency Restriction?

Frequency Restriction applies most often to popular programs with small capacities like Casting Access.  When you hover over the text that says "Frequency Restricted" a message will be displayed notifying you of the last program attended for Casting Access and how long you need to wait before signing up for another Casting Access program.

If I am Frequency Restricted, how can I tell if there is space in another Frequency Restricted program?

If you are signed into the website, you can tell if there is space in an progam in two ways: 

From the PROGRAMS CALENDAR page, you can tell if there is space on upcoming programs by looking at the image icon for each program.  If the icon has no overlay, there is space on the RSVP list.  If there is a black overlay message that states "Join Waitlist" then there is space only on the Waitlist.  If there is a black overlay message that states "Program Full" then there is no space on that program.

You can also view each program's detail page and look for the "Status" section where it will either say "Seats are available!", "RSVP list is full.  Join the waitlist" or "Program is full."

I registered for a program but it doesn't show up on MY UPCOMING PROGRAMS and I didn't receive a confirmation email?

If you have successfully registered for a program, it will appear on your MY UPCOMING PROGRAMS page and you will also receive a confirmation email for that program.  

If it doesn't show up on MY UPCOMING PROGRAMS and you haven't received a confirmation email, it is most likely due to confusion about the "Registration Confirmation" page where you still need to read and agree to the program's rules before clicking on the final "RSVP" or "Join Waitlist" button on the bottom of that page.  You can tell if you are on this page because there is a message at the top that says "You are not registered yet. Complete your registration by agreeing to the program's rules below and submitting your reservation. "

How do I cancel my reservation for a program? 

Please log in and click on "MY UPCOMING PROGRAMS" on your dashboard.  If you have an RSVP for a program, you will see a link to cancel your reservation. Simply click that button.

This will also cancel the reservation for your guest, if you have made one. You may also cancel just your guest’s reservation by clicking "REMOVE GUEST."

What is your cancellation policy for programs?

Cancellations must be made by midnight prior to the day of the programs. 

You will be recorded as a no-show if you fail to fulfill an RSVP or arrive after check-in has closed. 

For our Conversations and The Business programs, THREE (3) no-shows within a year of each other will result in restriction from attending SAG-AFTRA Foundation general eligibility programs for six months. The restriction ends six months from the date of the third missed program.

For Casting Access and Casting Access Online, ONE (1) no-show will result in restriction from attending future Casting Access and Casting Access Online classes for six months.

The no-show policy does not apply to WAITLIST reservations – UNLESS you are moved to the RSVP list. If you have been moved to the RSVP list and will not be attending you must cancel by midnight to avoid being recorded as a no-show. Your status will be changed no later than midnight prior to the day of the program – to give you time to cancel. 

WAITLIST – 

If you are on the waitlist and a spot opens you will be moved to the RSVP list and notified via email (by midnight prior to the day of the program). You may also check your status at any time by logging into our website and clicking on "MY UPCOMING PROGRAMS."

For Conversations, The Business and Voiceover Lab programs:
If you are on the waiting list and a spot opens up you will be moved to the RSVP list and notified via email (by midnight prior to the day of the program). You may also check your status at any time by logging into our website. By signing up for the waiting list you are telling us that you want to attend the program so if that changes please cancel your waitlist reservation. If you are still on the waiting list the day of a program you are welcome to show up to see if space is available. You WILL NOT be recorded as a no-show if you are still on the waiting list and do not attend or if you show up and do not get in.

For Casting Access programs:
The waitlist is not admitted at the program.

For further details please refer to the program rules for the specific program you would like to attend.

What is your cancellation policy for Calendar Appointments?

The cancellation window for all Calendar Appointments is 24 hours instead of the midnight deadline used for our programs. 

Do I have to log in to watch a live streamed program or view videos in the video gallery?

No, you do not have to log in. Just go to http://sagaftra.foundation/livestream/ or http://sagaftra.foundation/video-gallery/. Q&As may also be viewed on our non-profit You Tube channel, www.youtube.com/sagaftrafoundation.


I'm having trouble viewing a video gallery? What should I do?

The first thing to do it make sure your web browser is updated to latest version. If you continue to have trouble please email to webmaster@sagaftra.foundation.

I received an email notice for an upcoming program, but when I went to the website it was full. Is the email sent elsewhere at different times, or sent out all at once? Do select people get to sign up first?

There is no early access to seating. Programs are posted on our website first, often days before any notice is sent out. Email and Twitter notices are sent out later which will fill the program quickly. We encourage you to check the website often.

I'm still have a question.  How to I contact you?

You can find contact forms on each of the individual program pages.  There is also a general Contact page for Los Angeles and New York located at the very bottom of any page of the Foundation website.  


Note:

The SAG-AFTRA Foundation does not in any way endorse the content being screened at our programs or the services being presented. The SAG-AFTRA Foundation is not responsible for the opinions of our guest speakers. The viewpoints they share are solely their own and may not reflect the opinions of the SAG-AFTRA Foundation.